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The Ultimate Guide to Contacting Xometry

Introduction

Welcome to our comprehensive guide on contacting Xometry. Whether you're a potential customer, an existing client, or just someone curious about our services, this article will provide you with everything you need to know about reaching out to us.

Contacting Our Sales Team

If you're interested in learning more about Xometry's services or have specific inquiries about a project, our sales team is here to help. You can reach them via email at sales@xometry.com or by calling our toll-free number at 1-800-XOMETRY. Our dedicated sales representatives are available to assist you with any questions you may have.

Sales Team Availability

Our sales team is available Monday through Friday from 9:00 AM to 5:00 PM EST. For urgent inquiries outside of these hours, please leave a voicemail, and a representative will get back to you as soon as possible.

Customer Support

If you're an existing Xometry customer and need assistance with an order, have a question about billing, or require technical support, our customer support team is here to assist you. You can reach them by sending an email to support@xometry.com or by visiting our online help center.

Technical Support

Our technical support team is available 24/7 to help you with any issues related to our online platform, file uploads, or project specifications. Feel free to reach out to them at any time, and they will provide you with prompt assistance.

Feedback and Suggestions

We value your feedback and welcome any suggestions you may have to improve our services. If you have ideas for new features, enhancements, or general feedback, please contact us at feedback@xometry.com. Your input is essential in helping us enhance our platform and better serve our customers.

Thank you for taking the time to learn more about how to contact Xometry. Whether you're looking to connect with our sales team, need assistance from customer support, or want to share your feedback, we're here to help. Feel free to reach out to us through the channels mentioned in this guide, and our dedicated teams will ensure you receive the assistance you need.

xometry contact us

On demand manufacturing online CNC Machining Services

If you need custom machined parts with complex geometries, or get end-use products in the shortest possible time, sigma technik limited is good enough to break through all of that and achieve your idea immediately.

  • One -to-one friendly service
  • Instant quota within couple of hours
  • Tolerances down to +-0.01mm
  • From one -off prototypes to full mass production
Mission And Vision

OUR SERVICES

CNC Machining

Equipped with 3-4-5 axis CNC milling and CNC turning machines, which enable us to handle even more complex parts with high precision.

Rapid Injection molding

Low investment, fast lead time, perfect for your start-up business.

Sheet metal

Our talented sheet metal engineers and skilled craftsmen work together to provide high quality custom metal products.

3D Printing

We offer SLA/SLS technologies to transform your 3D files into physical parts.

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About Us

What can we do?

Sigma Technik Limited, as a prototype production company and rapid manufacturer focusing on rapid prototyping and low volume production of plastic and metal parts, has advanced manufacturing technology, one-stop service, diversified manufacturing methods, on-demand manufacturing services and efficient manufacturing processes, which can provide customers with high-quality, efficient and customized product manufacturing services and help customers improve product quality and market competitiveness.

CNC Machining Case Application Field

CNC machining is a versatile manufacturing technology that can be used for a wide range of applications. Common examples include components for the aerospace, automotive, medical industries and etc.

Automotive components

Aerospace components

Medical components

Metal and plastic processing

Clear optical prototype for CNC machining

Let’s start a great partnership journey!

CNC Machining FAQs

Get the support you need on CNC machining and engineering information by reading the FAQ here.

It may be caused by unstable processing equipment or tool wear and other reasons, so it is necessary to check the equipment and tools in time and repair or replace them.

It may be due to severe wear of cutting tools or inappropriate cutting parameters, which require timely replacement or adjustment of cutting tools or adjustment of machining parameters.

It may be caused by programming errors, program transmission errors, or programming parameter settings, and it is necessary to check and modify the program in a timely manner.

It may be due to equipment imbalance or unstable cutting tools during the processing, and timely adjustment of equipment and tools is necessary.

The quality and usage method of cutting fluid can affect the surface quality of parts and tool life. It is necessary to choose a suitable cutting fluid based on the processing materials and cutting conditions, and use it according to the instructions.

It may be due to residual stress in the material and thermal deformation during processing, and it is necessary to consider the compatibility between the material and processing technology to reduce part deformation.